Frequently Asked Questions

Choosing the right product depends on several factors including your specific needs, the size of the area you want to illuminate, and the desired aesthetic. We recommend browsing our Shop page and using the filters to narrow down your options by category, lumen output, color temperature, and design style. If you need personalized assistance, please don't hesitate to contact our expert team for a consultation.

Consider the application: Is it for ambient lighting, task lighting, or accent lighting? What is the room's decor? Do you prefer smart lighting solutions? Our detailed product descriptions and specifications on each Product Page will guide you through these considerations.

Lumisense offers various shipping options to meet your needs, both domestically within the UK and internationally. Standard delivery typically takes 3-5 business days for UK orders, while expedited options are available for quicker delivery. International shipping times vary depending on the destination and chosen service.

You can view the exact shipping costs and estimated delivery times for your order during the checkout process. We partner with reputable carriers to ensure your products arrive safely and on time. For more detailed information, please refer to our Terms & Conditions page.

We want you to be completely satisfied with your Lumisense purchase. If for any reason you are not, you can return most products within 30 days of receipt for a full refund or exchange. Products must be in their original condition and packaging.

To initiate a return, please visit our Contact Us page and fill out the return request form, or email us directly at [email protected]. Our customer service team will provide you with a return authorization number and detailed instructions. Please review our full Terms & Conditions for more information on our return policy.

At Lumisense, we are committed to sustainability and environmental responsibility. Many of our products utilize energy-efficient LED technology, which significantly reduces power consumption and has a longer lifespan compared to traditional lighting. We also strive to use recycled and sustainably sourced materials in our packaging and product components where possible.

We continuously research and implement eco-friendly practices throughout our supply chain. You can find specific environmental certifications or details about sustainable materials on individual Product Pages. Our dedication to a greener future is a core part of our mission, as detailed in our About Us section.

While Lumisense primarily focuses on providing high-quality lighting products, we do not directly offer installation services. However, our products are designed for straightforward installation, and we provide detailed instructions with every purchase. For more complex installations or if you're not comfortable with DIY, we recommend consulting a certified electrician or professional installer.

We can, upon request, provide recommendations for trusted third-party installation partners in certain regions. Please contact us with your location and specific needs, and we'll do our best to assist you. Always prioritize safety and professional expertise when dealing with electrical installations.

Lumisense is committed to protecting your privacy. We collect personal data only when necessary to process your orders, provide customer service, and enhance your shopping experience. This data is handled with the utmost care and in strict compliance with data protection regulations.

We do not sell or share your personal information with third parties for marketing purposes. For a comprehensive understanding of how we collect, use, and protect your data, please review our detailed Privacy Policy and Cookie Policy. Your trust is paramount to us.

Our customer service and sales teams are available to assist you during the following hours:

• Monday - Friday: 9:00 - 17:00 (GMT)
• Saturday: 10:00 - 14:00 (GMT)
• Sunday: Closed

You can reach us by phone at +44 (0)20 7946 0888 or via email at [email protected] during these times. We strive to respond to all inquiries as quickly as possible.

Our main office and showroom are located at:

We welcome visitors by appointment to explore our product range and discuss your lighting needs with our experts. Please contact us to schedule a visit.