Privacy Policy

What information do we collect?

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This includes your name, email address, postal address, phone number, and other similar contact data when you register an account, place an order, subscribe to our newsletter, or fill out a form.
• Financial Information: When you make a purchase, we collect payment details such as credit card numbers, billing address, and transaction history. Please note that we do not store full credit card details on our servers; these are processed securely by third-party payment gateways.
• Technical Data: We automatically collect information about your device and how you interact with our website. This includes your IP address, browser type and version, operating system, referral sources, pages viewed, time spent on pages, and navigation paths.
• Usage Data: Information about how you use our website and services, such as products viewed, items added to your cart, and search queries.
• Communication Data: Records of your communications with us, including emails, chat messages, and customer service inquiries.

We collect this information through various methods, including direct interactions (when you provide data to us), automated technologies (cookies, analytics), and third-party sources (e.g., social media if you link your account).

How do we use your information?

Your information is crucial for us to deliver a seamless and personalized experience. We use the collected data for the following purposes:

• To Provide Services: Processing your orders, managing your account, delivering products, and providing customer support.
• To Improve Our Website and Services: Analyzing user behavior to enhance website functionality, user experience, and product offerings. We use feedback and collected data to make informed decisions about site improvements.
• For Marketing and Promotions: Sending you newsletters, promotional offers, and information about new products or services that may interest you, based on your preferences. You can opt-out of these communications at any time.
• For Security and Fraud Prevention: Protecting our website, customers, and business from fraudulent activities, unauthorized access, and other security threats.
• To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements, such as tax obligations and responding to lawful requests from public authorities.
• Personalization: Customizing your experience on our website, such as displaying relevant product recommendations and content.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: where we need to perform the contract we are about to enter into or have entered into with you, where it is necessary for our legitimate interests (and your interests and fundamental rights do not override those interests), or where we need to comply with a legal or regulatory obligation.

How do we protect your information?

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers, especially for sensitive information like payment details.
• Access Control: Access to your personal data is restricted to authorized employees, contractors, and agents who need to know that information to process it for us and are subject to strict contractual confidentiality obligations.
• Regular Audits: Our systems are regularly scanned for security vulnerabilities and potential threats.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.
• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your data rights

Under data protection laws, you have certain rights regarding your personal data. These include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact us" section below. We will respond to your request within one month.

Changes to this policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

Lumisense

76 Charlotte St, Fitzrovia, London W1T 4QS, UK

Phone: +44 (0)20 7946 0888

Email: [email protected]

Working Hours: Mon-Fri: 9:00-17:00, Sat: 10:00-14:00

We ensure that any transfer of your personal data to countries outside the European Economic Area (EEA) or other regions with similar data protection laws is done in compliance with applicable data protection regulations. This might involve:

• Adequacy Decisions: Transferring data to countries recognized by the European Commission as providing an adequate level of data protection.
• Standard Contractual Clauses (SCCs): Implementing specific contracts approved by the European Commission that provide appropriate safeguards for personal data.
• Binding Corporate Rules (BCRs): For transfers within our corporate group, if applicable, we would use BCRs to ensure consistent protection.
• Your Explicit Consent: In some cases, we may rely on your explicit consent for specific data transfers, after having informed you of the possible risks of such transfers.

Rest assured, regardless of where your information is processed, we take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. Our third-party service providers are also contractually bound to maintain data protection standards equivalent to those specified in this policy.

If you require further information about the specific mechanism used by us when transferring your personal data out of your region, please contact us using the details provided above. We are committed to transparency and will provide you with the necessary details to understand how your data is protected during international transfers.